At Fledge and Thread we want to ensure your shopping experience is seamless and delightful (after all there is nothing more exciting than waiting for that magical package to arrive). See below for an outline of our shipping and tracking procedures designed to bring your favorite items to your doorstep:

1. Global Shipping: We're thrilled to offer worldwide shipping! Your orders are carefully packed and dispatched from our studio store within 1-3 business days (Monday to Friday), because we understand the excitement of receiving your goodies promptly. Need something urgently? Explore our express shipping options for fast delivery.
2. Free Shipping in Australia: Enjoy complimentary shipping on orders over $150 within Australia. For orders below this value, our shipping fees start at just $8.95 through Australia post.
3. Express Shipping: When time is of the essence, our Australia Post Express Post service has you covered. Starting from $12.95, you can expect your order to arrive within 1-3 business days for that extra peace of mind.
4. Click & Collect: If you're in the Perth, WA region, you can collect your order from our Mosman Park studio store for free! Your order will be ready for collection within 1-2 days. Our address is: 30 Glyde Street, Mosman Park 6012, WA. Opening hours: Monday, Thursday and Friday 10am - 2pm, Saturday 9am -12pm.
5. International Orders: For our global customers, we offer reliable shipping options. Whether you choose our express service or standard shipping through Australia Post, we ensure your order reaches you promptly and securely.
6. Delivery Terms: We dispatch your orders on business days, usually within 1-3 days. To expedite the process, opt for our Express Post option and receive a tracking number for added convenience.
7. Delivery Timeframes: Standard delivery within Australia is between 3- 5 business days. International orders typically take 1-3 weeks, but for a speedier delivery, consider our Express options.
8. Customs/Duties: Please note that for international orders, any customs or duties fees are the responsibility of the customer.
9. Delivery Address Responsibility: To ensure a smooth delivery experience, please double-check the accuracy of your delivery address during checkout. We want your package to arrive in your hands as quickly as possible!
10. Third-Party Liability: While we partner with trusted delivery companies, we understand that delays can happen. Rest assured, we're here to assist you every step of the way.
11. Missing or Non-Delivered Parcels: Should you encounter any issues with your delivery, please reach out to us within 30 days domestically and 60 days internationally. We'll work diligently to resolve the issue and ensure your satisfaction.
12. Exclusions: Lastly, please note that our shipping policy pricing excludes wholesale customers. If you're a wholesale customer, feel free to reach out to us directly for tailored shipping details.

Thank you for choosing Fledge and Thread. Should you have any questions or require further assistance regarding shipping and tracking, please don't hesitate to contact us at hello@fledgeandthread.com.au