Thank you for shopping with us! We want to ensure you love every purchase you make with us. If you need to make a return, here's what you need to know:

• You have a 30-day window from the date of receipt to request a return.
• To be eligible for a return, the item must be in new condition, unwashed, unused, with tags attached, and in its original packaging.
• We are unable to refund or exchange items that show signs of use, washing, or removal from their original packaging.
• Return postage costs are not covered by us.
• Once we receive and inspect the returned goods, we will arrange for an exchange, issue a credit note, or refund your payment in full, minus the initial shipping costs. You'll be notified of the outcome via email.
• Original pieces: due to the nature of our original pieces they are non refundable for change of mind.

For any return inquiries, please reach out to us at hello@fledgeandthread.com.au.

Damages and Issues

Please inspect your order upon delivery. If you discover any defects, damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and resolve it promptly for you.

Exchanges

To expedite the process of receiving the item you desire, you can return the original item. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since your return was approved, please contact us at hello@fledgeandthread.com.au for further assistance.